About a week ago [around the 7-8th of january 2011], i received an email message from ebay stating that i have mistakenly left the wrong feedback for the aquaclear 110 filter that i bought from pond passions outlet [ http://myworld.ebay.com/bottomfisher/ ] in ebay. in return for changing the feedback, she would send a replacement unit for the one that was damaged. of course, i didn't act immediately to this offer, especially when she mentions of here customer satisfaction, while such a thing wasn't provided when my filter case was damaged due to her mistake. i sent her an email informing her that she has 1 week to send me a replacement unit, until then the feedback will remain. it's been over a week [a week and a day] and i haven't received anything. clearly, be very cautious with this seller on ebay, she does not stand up to her claims.
lets take here oath of customer satisfaction that she posted on here ebay webpage and make some puns with it,
" ... I TAKE PRIDE IN CUSTOMER SERVICE. I ALSO GET A LOT OF CLOSEOUTS. I WOULD NOT BE HERE IF IT WERE NOT FOR MY CUSTOMERS. I HAVE MANY RETURN CUSTOMERS. I HOPE YOU WILL BECOME MY NEXT ONE. THANK YOU FOR LOOKING...POND PASSIONS OUTLET. "
there is no customer service as i have provided the example with the broken filter case due to their mailing neglect. she would not be where she is if she had not screwed the customers on their purchases. she says they have a lot of returned customers, which is likely true because when the customers receive a damaged product, they will seek you out for a refund. in the end, she hopes that you will become her next target to get suckered.
in the end, i did receive a replacement filter case from hagen, the manufacturer of the aquaclear filter brand. the customer service representative informed me how the warranty did not cover the replacement of the broken filter case, which got me worried. i told her that the ebay user have ditched me and she eventually asked for the receipt, which i provided as well as other documentations to illustrate who she is. in the end, i informed the customer representative that though the warranty may not cover the filter case replacement, wanted her to inform the company that this ebay authorized retailer should be inspected.
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