About a week ago [around the 7-8th of january 2011], i received an email message from ebay stating that i have mistakenly left the wrong feedback for the aquaclear 110 filter that i bought from pond passions outlet [ http://myworld.ebay.com/bottomfisher/ ] in ebay. in return for changing the feedback, she would send a replacement unit for the one that was damaged. of course, i didn't act immediately to this offer, especially when she mentions of here customer satisfaction, while such a thing wasn't provided when my filter case was damaged due to her mistake. i sent her an email informing her that she has 1 week to send me a replacement unit, until then the feedback will remain. it's been over a week [a week and a day] and i haven't received anything. clearly, be very cautious with this seller on ebay, she does not stand up to her claims.
lets take here oath of customer satisfaction that she posted on here ebay webpage and make some puns with it,
" ... I TAKE PRIDE IN CUSTOMER SERVICE. I ALSO GET A LOT OF CLOSEOUTS. I WOULD NOT BE HERE IF IT WERE NOT FOR MY CUSTOMERS. I HAVE MANY RETURN CUSTOMERS. I HOPE YOU WILL BECOME MY NEXT ONE. THANK YOU FOR LOOKING...POND PASSIONS OUTLET. "
there is no customer service as i have provided the example with the broken filter case due to their mailing neglect. she would not be where she is if she had not screwed the customers on their purchases. she says they have a lot of returned customers, which is likely true because when the customers receive a damaged product, they will seek you out for a refund. in the end, she hopes that you will become her next target to get suckered.
in the end, i did receive a replacement filter case from hagen, the manufacturer of the aquaclear filter brand. the customer service representative informed me how the warranty did not cover the replacement of the broken filter case, which got me worried. i told her that the ebay user have ditched me and she eventually asked for the receipt, which i provided as well as other documentations to illustrate who she is. in the end, i informed the customer representative that though the warranty may not cover the filter case replacement, wanted her to inform the company that this ebay authorized retailer should be inspected.
Monday, January 17, 2011
Sunday, January 9, 2011
7 genesis manuals for $7 with $14 shipping
i bought 7 sega genesis game manual from ebay user whtnja [ http://myworld.ebay.com/whtnja/ ]. the manuals were for;
earthworm jim 1
golden axe 2
incredible hulk
sonic 2
animaniacs
seperation anxiety
zombies ate my neighbors
i left a negative feedback for all of the items won. the reason why was due to unnecessary charges for shipping. as the title of this post suggest, i paid $1 each for each of the manual and it totals to $7. the problem is that i paid a total of $14 for shipping. $14 to ship out game manuals is pretty steep which is the reason for the negative feedback. additionally, i bought 14 manuals from another ebay user and i only paid $2 for shipping. clearly the difference of $14 to $2 is a big difference. so he ripped me off and i left him a negative response for it. when i received the package from the guy, it was in a bubble wrapped envelope and the postage was .44 cents. big rip-off.
the guys response to my negative feedback was,
"Buyer didn't read shipping info or ask about shipping. Unfair neg. feedback"
on the item page, it was never mentioned about combined shipping and when i e-mailed him about combined shipping, he never respond back. so nothing was ever mentioned and a no response means i don't know the answer on rather he combines shipping or not, which means it's open water. after the end of the auction, i asked for him to re-total everything and that was when i found out that he did not combine shipping. i even asked specifically about combining shipping again by re-totaling the cost and he did not respond. i paid for the cost and i left him a negative feedback because he knew what he was doing, that is to say that he was ripping me off. so is it an unfair negative feedback? NO!
earthworm jim 1
golden axe 2
incredible hulk
sonic 2
animaniacs
seperation anxiety
zombies ate my neighbors
i left a negative feedback for all of the items won. the reason why was due to unnecessary charges for shipping. as the title of this post suggest, i paid $1 each for each of the manual and it totals to $7. the problem is that i paid a total of $14 for shipping. $14 to ship out game manuals is pretty steep which is the reason for the negative feedback. additionally, i bought 14 manuals from another ebay user and i only paid $2 for shipping. clearly the difference of $14 to $2 is a big difference. so he ripped me off and i left him a negative response for it. when i received the package from the guy, it was in a bubble wrapped envelope and the postage was .44 cents. big rip-off.
the guys response to my negative feedback was,
"Buyer didn't read shipping info or ask about shipping. Unfair neg. feedback"
on the item page, it was never mentioned about combined shipping and when i e-mailed him about combined shipping, he never respond back. so nothing was ever mentioned and a no response means i don't know the answer on rather he combines shipping or not, which means it's open water. after the end of the auction, i asked for him to re-total everything and that was when i found out that he did not combine shipping. i even asked specifically about combining shipping again by re-totaling the cost and he did not respond. i paid for the cost and i left him a negative feedback because he knew what he was doing, that is to say that he was ripping me off. so is it an unfair negative feedback? NO!
Sunday, January 2, 2011
bad ebay purchase of aquaclear 110
ebay user: bottomfisher [ http://myworld.ebay.com/bottomfisher/ ]
ebay store: pond passions outlet [ http://stores.ebay.com/pondpassionsoutlet ]
Name: Michelle McCord
I recently bought an aquaclear 110 for $66 with shipping included on the 25th of December and received it on wednesday the week after. I opened up the package and found the case of the filter cracked in two places. The first crack is at the top where the filter outputs the water and the other is a crack at the bottom of the filter. I contacted the person immediately when i saw the crack and they responded rather quickly for a picture. I sent several pictures through email and the person never replied back. According to the description of the product, it is under warranty by Hagen, the makers of the aquaclear filter. I sent an email to Hagen thinking that the company would replace the broken filter case. Hagen replied that they would not replace the case because the person I bought it from is not an authorized dealer. To make things short, I'm stuck with a broken filter case that will be replaced out of my own expense because of neglect by the seller. Beware of this ebay seller.
Here is a link to a person who also had a similar problem like I did with the same ebay seller [ http://www.ripoffreport.com/pet-shops-supplies/michelle-mccord-pond/michelle-mccord-pond-passions-b6235.htm ].
Here is the picture of the crack on the filter. There is another crack on the bottom [about 2 inches long]. However, it is not visible to take a picture of the bottom crack because it's on the edge and it's hard to see on picture.
ebay store: pond passions outlet [ http://stores.ebay.com/pondpassionsoutlet ]
Name: Michelle McCord
I recently bought an aquaclear 110 for $66 with shipping included on the 25th of December and received it on wednesday the week after. I opened up the package and found the case of the filter cracked in two places. The first crack is at the top where the filter outputs the water and the other is a crack at the bottom of the filter. I contacted the person immediately when i saw the crack and they responded rather quickly for a picture. I sent several pictures through email and the person never replied back. According to the description of the product, it is under warranty by Hagen, the makers of the aquaclear filter. I sent an email to Hagen thinking that the company would replace the broken filter case. Hagen replied that they would not replace the case because the person I bought it from is not an authorized dealer. To make things short, I'm stuck with a broken filter case that will be replaced out of my own expense because of neglect by the seller. Beware of this ebay seller.
Here is a link to a person who also had a similar problem like I did with the same ebay seller [ http://www.ripoffreport.com/pet-shops-supplies/michelle-mccord-pond/michelle-mccord-pond-passions-b6235.htm ].
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